Privacy Policy
General aspects
Can I know the personal data the organization keeps about me?
Quinta de Raj lda retains personal data provided by you only in the normal course of our business and for the purposes set out in this Privacy Policy. Upon your request, you can confirm at any time what data we hold about you and how it is processed.
Can I request a change or deletion of my personal data?
If you wish, you can request at any time to modify or manually delete your personal data, using the contact information below. Moreover, when it comes to sending email marketing communications (newsletter), you can also delete your subscription directly from the newsletter itself by clicking on the “Cancel Subscription” option (in the footer).
Contact details of the Data Protection Officer:
Address: Quinta de Raj lda, Rua do Caleiro 168, 5050-312 Peso da Régua (PT)
Email: info@quintaderaj.pt
Changes to the Privacy Policy
This Privacy Policy may be modified at any time, without prior notice, and will always be available for review on our website. We recommend your periodic consultation. The date of the last update will always be visible at the end of this notice.
Specific aspects
In addition to the general aspects mentioned above, which apply to all Quina de Raj interfaces (website, booking system, cash register), there are also some specific aspects applicable, which vary and are listed below.
Use of the website www.quintaderaj.pt, www.zenretreat.pt, www.balanceyourlife.nl, www.phdesign.pt
The information we collect
Personal information such as your name, e-mail address, phone number and company is collected only if you send it to us via a form or something similar. It may occur in the following situations: requesting access to the platform, requesting a quote, requesting a payment plan, subscribing to the newsletter, filling out a contact form and interacting with the chatbot.
Technical information (such as details about your device and IP address) may be collected for statistical purposes through Google Analytics, Google Ads and Facebook Pixel.
Why do we collect and store personal data?
In order to provide you with the requested information, we need to collect personal data. However, the information we collect is secure, with appropriate security procedures in place. Your personal data is not shared with third parties.
How do we use the personal data we collect?
We will make every effort to keep your data accurate and up to date and will not keep them longer than necessary for the purpose in question. They will only be used for the intended purposes, by the respective people with the responsibility assigned to them.
The information collected will be used with the following functionalities:
We also inform you that in the normal operation of our platforms, two entities coexist:
- Internal administrative purposes;
- Contacting and sending communications (by phone, email, newsletter or otherwise), within the framework of commercial and marketing strategies.
The lawfulness of the processing of personal data collected, for the purposes mentioned above, is based on the consent you give to Quinta de Raj lda by accepting the General Terms and Conditions, the Privacy Policy and the Cookie Policy.
Sharing of your personal data.
In order to promote our products and services and/or comply with internal procedures, we may need to designate another organization that, under the responsibility of Quinta de Raj, processes or stores your personal data. Such activities may include payment processing organizations, contact systems, customer management systems or other systems that prove essential to the operation of Quinta de Raj.
Similarly, we may disclose your personal data to third parties in order to:
- Comply with a legal or regulatory duty;
- If necessary, enforce our Terms and Conditions or other contractual procedures;
- Provide legal assistance to authorities in preventing or detecting crime or terrorist activity.
For proper administrative operation, we may need to store your personal data with our partners, carefully selected and guaranteeing their full confidentiality and security. These partners may change without notice. However, your personal data is secure and will not be disclosed. For the security of your personal data, it will only be shared if you have given your express consent to do so (by accepting our terms and conditions) or if any of the points mentioned above apply.
Some of the organizations we work with may be located outside of Portugal and the European Union, in countries that do not protect your data as extensively as in Portugal. In such cases, we will take all appropriate measures to ensure that your data is stored and protected in accordance with our current Privacy Policy.
Cookies
Cookies are used to provide a better browsing experience and to monitor and analyze website usage. A cookie is an element of data stored on your device. Some pages may use cookies to collect aggregate usage information to improve site functionality. Cookies may also be used to remember certain choices you make. Our cookies do not collect personal information. Users can configure their browsers to refuse cookies, but in this case the site or parts of it may not function properly.
Statistical purposes, retargeting and customized audiences.
Technical information such as device and IP collected by cookies may be used for statistical purposes, behavioral targeting of Quinta de Raj’s ads and for tracking conversions on Quinta de Raj’s websites (through statistics, retargeting, personalized audiences and conversion tracking from Google Analytics, Google Ads and Facebook ads). Therefore, this technical information is shared with Google and Facebook and you may see Quinta de RAj ads on third-party websites and applications from these entities’ ad networks. However, your personal information is never collected by cookies and therefore never shared. If you do not want this technical information to be shared, you can simply refuse cookies.
Customer data – why we collect and store personal data
In order for us to create and access your Quinta de Raj account, and to communicate with you as part of this, we need to collect personal data. However, the information we collect is secure, with appropriate security procedures in place. Your personal data is hosted in the European Union, will be used only for the purposes proposed, by the respective people with the responsibility assigned to them, and will be kept only for the time strictly necessary, in accordance with its respective purpose. They will not be shared with third parties.
Customer data – how do we use the personal data collected?
The collection, storage and use of the information provided is in accordance with the General Data Protection Regulation (GDPR) of the European Union. We will make every effort to keep your data accurate and up to date and not retain it longer than necessary for its purpose. They will only be used for the intended purposes, by the respective people with the responsibility assigned to them.
The information collected will be used with the following functionalities:
- Internal administrative purposes;
- Execution of services provided;
- Contacting and sending communications (by phone, email, newsletter or otherwise), as part of commercial and marketing strategies;
- Compliance with legal obligations to which Quinta de Raj is subject;
- Marketplace: in the context of some integrations with third parties (for example, SEF or others), necessary and expected personal data are shared. However, the data are well secured and are shared only when the client requests integration.
The lawfulness of the processing of personal data collected, for the purposes mentioned above, is based on the consent you give to Quinta de Raj by accepting the Terms and Conditions, Privacy Policy and Cookie Policy.
Guest data – how it is collected and stored
Regarding guest personal data (any information that allows a natural person to be defined, both identified and identifiable from the data), the Quinta de Raj platform also complies with the AVG. We guarantee that the processing of guests’ personal data (such as name, passport number, date of birth, etc.) is solely and exclusively for the normal operation of the activity, namely for the purpose of processing reservations and complying with legal obligations. (such as Newsletters SEF and billing). Personal information is shared only with the accommodation manager (our client and other users to whom they have given access) and is hosted in the European Union. They will be used only for the proposed purposes, by the respective people to whom the responsibility is assigned. The platform is properly equipped with the necessary measures, such as data encryption and/or deletion of data after the strictly necessary time, depending on its respective purpose.
Guest data – data responsibility
We also inform you that in the normal operation of the platform, two entities coexist:
- Data processor: The Quinta de Raj platform is considered a data processor, that is, it processes data that comes in through channels as well as data entered into the platform by the client and guest (for example, the creation of a client file or the completion of an online check-in form);
- Data controller: The customer who requested the Quinta de Raj service is considered the data controller, as he has control over the data that reaches him through the different platforms (e.g. Booking, Airbnb, Expedia, Ynnov, online check-in payment form, etc.). The data manager has access to guests’ personal data, can export, manipulate, print, etc., and as such is considered responsible for its protection.
Last update date: December 2024
Acceptance of this Privacy Policy also implies acceptance of our Terms and Conditions. On our website you can also find more information about the use of cookies.